Terms and Conditions for Bella Bridesmaids
Bella Bridesmaids Terms and Conditions
Our Terms Are Very Simple:
Goods can only be returned within 7 days and exchanged for another Item or store credit – Sorry we do not offer monetary refunds. Goods cannot be returned if you simply change your mind after 7 Days from purchase date.
If dresses returned for a store credit, with no exchange, a 20% restocking fee will apply automatically.
In order to return a garment - The items must be:
⁃Received in original condition - Unworn, unwashed, with all tags still attached within the 7 day time frame.
⁃ No odour of Perfume/deodorant etc or marks (make-up etc) so please take due care when trying on your Order. A cleaning fee will apply to any dresses that are not returned in original condition and a fee added of 20% for this service.
- Returned items not received in their original state will be automatically returned to the customer. Bella Bridesmaids reserve the right to reject a return If we conclude It is not in new condition. All dresses are carefully checked before being sent out and we will not send dresses with marks or rips on them or in any defective way at all. We would not send anything that is not 100%. So please do not be offended when we decline your request.
LAYBY: we require a 20% non-refundable deposit to be made and the remaining balance is to be paid within 6 weeks If the layby is cancelled the 20% deposit will be not be refunded but used as a cancellation fee.
We will reply to all emails but if you have not received a response within 48 hours then please check your junk box, spam & pop-up filters.
We at Bella Bridesmaids are happy to order dresses for you if we don't have your sizing or colour here in stock. Dresses will take approximately two to three weeks to come in store so we ask that if you are needing to order please give at least three weeks before contacting us. We do our best and the time frame is approximate as with customs, overseas holidays, couriers and freight companies there sometimes is hold ups which is out of our hands. Please be patient and know we are just ordering and not at all in control of the freight companies so if for whatever reason there is a difference in the time it takes to get the dresses here it is not Bella Bridesmaids issue.
Please ensure that you check the size chart for the correct sizing upon ordering as we will not be responsible for you ordering the incorrect sizes.
Occasionally the dress you order may be sold out - if so we will contact you and order the garment in for you - this usually taking around two weeks.
Courier Shipping NZ
We use overnight couriers for shipping, all goods should arrive in 1-3 working days, contact us immediately if you didn’t receive the goods within that time frame. This mjay vary with rural delivery times. We can confirm this prior.
Deliberate selection of incorrect shipping option (selecting non-rural when based in rural location) to avoid freight charges will result in a delay in shipping.Any exchange orders will be charged a return courier fee.This is required to be paid in full before item can be sent back to you.We will not refund courier charges as this is a cost we cannot recoup.
We do not share your details with any other company or organisation.
After your purchase has been confirmed, you will be notified. We accept credit card payment, bank deposit and online banking transfer. Lack of information will delay your parcel, so please ensure all information is correct. It takes one working day for payment to show up. Eftpos is available in-store.
Dresses can be picked up during the week 9am to 4pm or Saturday 9am to 4pm.
Accuracy of Content:
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
We would love to hear from you. If you have any suggestions, please feel free to email us. Email us at firstname.lastname@example.org
Bella Bridesmaids Team